Hosted Telephony and UC Services do the trick:

When WHITECAP first met this dynamic multi-location retail business, it was faced with complications with their current premise-based PBX, and we quickly realized this scenario required a unique analysis.   We would help to modernize this client’s telephony environment, and to address their evolving telephony demands. After holding several meetings to ensure a full understanding of their business environment and their future requirements, WHITECAP chose one of their top hosted telephony partners and collaborated on designing and implementing a customized hosted unified telephony solution. 

Challenges:

  • There current PBX was inflexible with its ability to make basic programming, auto attendant & music on hold changes
  • Unable to managed call flow among the sites
  • Site-to-site voice quality issues
  • The need to deliver a clean, quiet, and non-disruptive installation as it would be happening during business hours where the installation might be visible to customers

Solution:

  • Fully managed cloud based Hosted PBX solution with Unified Communication
  • Affordable, managed Internet connections providing internet stability
  • One streamlined consolidated invoice for all services at all locations

Results:

  • Full control over a flexible auto attendant arrangement, phantom voice mails for mobile users, and a customized call-tree structure (routing) encompassing their locations.
  • Improved site to site voice quality
  • New communication features unavailable with their old system
  • User friendly interface
  • Business Continuity option in the event of power outage or interruption in service